Urban RenoProjects – Frequently Asked Questions

Question 1

What does your warranty cover?

Accepted Answer

We provide a 1-year warranty on workmanship from the project completion date. Any defects arising from our work will be rectified at no additional cost to the Client during this warranty period.

Question 2

Do you have WSIB and liability insurance?

Accepted Answer

Yes! We strongly believe that a professional renovation and construction company must ensure all trades are WSIB insured and that every project is fully covered by the contractor’s liability insurance.

This commitment to safety and responsibility is fundamental to our operations, providing you with peace of mind and protecting both our workers and your safety throughout the renovation process.

If you’d like to learn how we keep your project protected from day one, book a consultation with our team.

Question 3

Do I pay even if I am not completely satisfied with the quality of renovation?

Accepted Answer

At Urban RenoProjects, customer satisfaction is our top priority. We strive to deliver high-quality workmanship and ensure that all project expectations are met. Before finalizing any payment, we conduct a thorough walkthrough with our clients to address any concerns and make necessary adjustments.

If there are any issues, we will work with you to resolve them within the agreed scope of work. However, payments are structured based on project milestones outlined in our contract to ensure transparency and fairness for both parties.

We always encourage open communication so your renovation feels exactly right. If you’d like to understand how our milestone-based system protects homeowners, schedule a consultation with our team.

Question 4

How is Urban RenoProjects different from other renovation companies?

Accepted Answer

At Urban RenoProjects, we don’t believe in a one-size-fits-all approach. Our personalized renovation process ensures that every project is tailored to your unique needs, style, and budget.

• Needs vs. Wants Approach – We help homeowners prioritize what truly matters, ensuring your renovation aligns with your goals while staying within budget.

• Transparent Communication – No hidden costs, no last-minute surprises. We keep you updated at every stage, so you always know what’s happening with your project.

• Quality Without Compromise – We use high-quality materials and skilled craftsmanship to ensure lasting results, all while offering competitive pricing.

• Stress-Free Experience – From design to execution, we handle everything including permits, materials, scheduling, so you can enjoy a seamless renovation process.

• Customer-First Approach – We don’t just renovate; we build trust. Our clients choose us for our reliability, expertise, and commitment to on-time, on-budget delivery.

Question 5

Can you renovate my home while I’m away or on vacation?

Accepted Answer

Yes, we make remote renovation possible with our centralized communication hub! Our cloud-based project management system serves as a single point for all communication, ensuring every detail of your renovation is tracked, communicated, and documented with precision. All questions, approvals, and updates are managed through online messages and calls, keeping you informed every step of the way without interrupting your downtime. We make the renovation process stress-free, from the initial planning stage to the final handover, so you can focus on what matters most—enjoying your time away.

Question 6

How do you guarantee our renovation project timeline?

Accepted Answer

We ensure your renovation timeline is met through a combination of detailed planning, clear communication, and proactive management:

1. Thorough Pre-Planning – Before starting, we create a comprehensive project schedule that outlines every phase from design to final inspections, accounting for potential delays like weather or material availability.

2. Defined Contracts – Our contracts clearly specify the project timeline and milestones, ensuring accountability and transparency throughout the process.

3. Regular Updates – We provide consistent progress updates and address any unforeseen issues immediately to minimize disruptions.

4. Experienced Team – With skilled professionals managing each step, from permits to finishing touches, we reduce the risk of delays caused by errors or inefficiencies.

5. Change Orders – We work closely with you to minimize change orders during the project, as these can extend timelines.

Question 7

Can you finish my basement or any other renovation work during the cold seasons?

Accepted Answer

Absolutely! Rain, snow, or shine, we work throughout the year to ensure your project stays on track regardless of the season.

Question 8

How much should I budget for a home renovation?

Accepted Answer

Renovation costs vary depending on the type of space, finishes selected, and the level of customization involved. To get a more precise estimate, including detailed breakdowns of kitchen, bathroom, and basement renovations, refer to our blog post on renovation costs.

If you’d like a personalized estimate for your home, book a consultation with our team.

Question 9

How do I choose the right contractor for my renovation?

Accepted Answer

Choosing the right contractor is crucial for a successful renovation. Look for licensed professionals with proven experience, strong client reviews, and transparent pricing. Always ask for a detailed contract, clear timelines, and a breakdown of costs before committing.

For a step-by-step guide on finding a reliable contractor, check out our blog: How to Choose the Right Contractor for Your Renovation.

If you want expert guidance from a trusted design-build team, book a consultation with us.

Question 10

Do you offer turnkey renovation services, and why should I consider them?

Accepted Answer

Yes, we offer turnkey renovation services designed to provide a hassle-free, fully managed experience. With a turnkey renovation, our team handles every aspect of your project—from design and permits to construction and final finishes—so you don’t have to juggle multiple contractors or timelines. It’s a great option for homeowners who want expert guidance, clear communication, and high-quality results without the day-to-day stress. Turnkey renovations also help you save time, avoid scope creep, and keep costs predictable. Learn more about the benefits of turnkey renovations in our blog: Benefits of Turnkey Renovations.

Question 11

Do I need to test for asbestos before renovating an older home?

Accepted Answer

Yes, asbestos testing is highly recommended before renovating older homes, especially those built before the late 1980s. Asbestos may be hidden in materials like drywall, flooring, or insulation and disturbing it can pose serious health risks. To stay safe and compliant, always test before starting demolition. Read our full guide on asbestos testing before renovation

If you want help planning your older home renovation safely, book a consultation with our team.

Question 12

Will there be any hidden fees in my renovation project?

Accepted Answer

We offer a “Price‑Freeze Guarantee,” meaning the initial quote you receive is the price you pay, with no surprise cost increases.

The only exception to this guarantee is if you decide to make changes to the original scope of work or if we encounter unforeseen issues during demolition. In both cases, we will inform you about any potential changes, and you will have the opportunity to review and approve any adjustments before proceeding.

This guarantee provides you with peace of mind and financial predictability, allowing you to plan your renovation with confidence.

Question 13

How can I stay within budget for my home renovation?

Accepted Answer

Home renovations can go over budget due to material costs, unexpected structural issues, or scope creep. To stay on track: • Get a detailed quote upfront with cost breakdowns. • Plan for a 10–20% contingency fund for unexpected expenses. • Stick to essential upgrades before adding luxury features. • Work with a reputable contractor who offers transparent pricing.

Frequently Asked Questions